Question 1

What if Proxylite Doesn't Work

Accepted Answer

1. proxylite is not supported in mainland China, if you need to use proxy, please make sure your network environment is not in mainland China.

2.Static IP configuration requires account and password authentication, please make sure you have entered the correct account and password during configuration.

Static IP Detection Methods

If you are in the right environment, filled in the correct account and password, but the proxy still can't connect, please paste the test command from the IP management interface into cmd and fill in the unavailable IPs and ports for testing.

Rotating IP Detection Methods

You can view the test commands in the [User & Pass Auth] interface, copy and paste the test commands into cmd for testing

As shown in the picture, the test results in a normal connection.

If you are unable to connect with your test results, please send a screenshot of your test results and a screenshot of your IP management interface to our official e-mail address: (not yet available)

We will arrange the relevant personnel to assist you in testing

Question 2

Does Proxylite Have an API?

Accepted Answer

Yes, we have a public API, using our API you will be able to access the proxy and have full control over your account.

Question 3

How Does Proxy Authentication Work?

Accepted Answer

You can access our residential proxies using two different types of authentication: username:password or whitelist.

Question 4

Which Ports Do I Need to Use?

Accepted Answer

You can filter the proxy addresses and ports you need to use in the dashboard - these depend on the location and session type you choose. Add the port number and proxy address to connect to the proxy server.

Question 5

What Is a Proxy Server and How Hoes it Work?

Accepted Answer

Simply put, a proxy server is an intermediary server between two devices on a network. It's like a towering viaduct that connects you to the wilds of the Internet.

The word "proxy" has been popular on the Internet for some time now. While it may be hard to believe, you don't need to be that tech-savvy to start using a proxy.

Let's take a look at what it really is and why people choose proxy servers.

1. How do proxies work?

Let's immediately understand that a proxy is a server that acts as a gateway or intermediary between any device and the rest of the Internet. A proxy accepts connection requests, forwards them to other servers, and then returns the data for those requests. Of course, this is very basic, as there are dozens of proxy types and their different configurations. However, this definition serves as a good starting point.

Suppose your device is a house on a certain street with a specific number (or IP address). You certainly don't want strangers touching your property, do you? That's where a proxy server comes in. Call it a mailman, if you will. A trusted postman who hides your number.

When using a proxy, the information you send and receive is not sent from your home (your real IP) address, but through a proxy server.

The proxy forwards your connection request to the website without revealing your data, but still collects the information you need. In this way, your details remain secure and inaccessible. How does the other party see it? The website you are visiting will see the proxy's IP address, not yours.

2. What are the most popular types of proxies?

Residential Proxy

Residential proxies maintain the highest quality because they look like real mobile or desktop devices. In fact, they are real devices. Each residential IP is an actual device that acts as a proxy server. So, for any website, traffic from a residential proxy looks like a request from a regular person, just like you and me.

Listen to this shocking news - even if you "abuse" a residential proxy and the server blocks it, you can use another residential proxy from the same server without any problems. Residential proxies are unblocked and are the safest, most reliable proxies available. That's it.

3. What can I do with proxies?

Super much! From SEO analysis to brand protection, from dating on Tinder to searching for flights, from getting online polls to verifying ads - proxies can basically do everything you need!

4. You can use proxies to perform the following actions:

Market research

Social Media

Retail

Question 6

What Does Unlimited Package Mean?

Accepted Answer

This is also a residential proxy, but the billing form is sold according to the period of use, during the period of use you will enjoy unlimited amount of IP, unlimited traffic，unlimited location sessions, unlimited use of the residential proxy random country location, you can choose any plan form according to your business needs.

Question 7

Is There a Limit to the Number of Ports I Can Use With My Account?

Accepted Answer

The total number of ports in ProxyLite is nearly 30,000. The maximum number of ports that can be extracted by the API at one time is 500, but they can be extracted multiple times. Users can use them for the duration of their purchase.

Question 8

Unable to Log in Due to Account Anomaly

Accepted Answer

The following three reasons may cause login abnormality:

1. Frequent orders have been pulled, but all are in an unpaid status.

2. Entering the wrong password several times

3. Repeated login within a short period of time.

In order to ensure your normal use, please do not appear the above three situations, buy as needed, if not necessary, please do not order frequently.

If you can't login, please contact our official email and send us a screenshot of the abnormal login message, your registered email or username, and your local IP.

Question 9

IP Test Results Don't Match the Region I Purchased and Extracted From

Accepted Answer

When you check on some IP testing sites, it may not match the region where you purchased the product.

The reasons are as follows:

1. Data Source

Different IP testing websites may use different data sources to obtain IP address information. These data sources may include Internet Service Providers (ISPs), geolocation databases, lists of public proxy servers, etc. As a result, test results may vary. As a result, test results may vary.

2. Data Processing Algorithms

Different IP testing websites may use different algorithms and methods to process and analyse IP address information. These algorithms may take into account different factors, such as geographic location, anonymity, proxy servers, etc. Therefore, even if the same data source is used, the algorithms of different websites may lead to differences in testing results.

3. Frequency of Updates

IP address information may change. For example, an IP address may belong to a certain geographic location at one point in time, but may have changed at another point in time. The more frequently a website updates its data, the more accurate its detection results may be.

4. Geolocation Accuracy

The mapping between IP address and geographic location is not perfect and may have certain errors. Different IP detection websites may have different methods of judging the geographic location of IP addresses, which may lead to differences in detection results.

5. Detection Technology

IP testing websites may use different technologies to test IP addresses, such as Ping test, Traceroute, etc. The use of these technologies may affect the accuracy and precision of the test results.

proxylite is based on ipinfo platform test results, if the test results are abnormal, please go to ipinfo platform to recheck. Actually, your server/VPS is indeed in the location you requested, and this physical location is the direct source of the signal. The virtual location of the IP associated with the server has absolutely no impact on performance.

Question 10

Is There Any Way We Can Be Traced Back to Us Through the Target Site?

Accepted Answer

No. We protect traffic at the IP level. Website traffic comes from residential IP addresses that are not associated with your company or location. All traffic is also encrypted. It is your responsibility to protect all other parts of the system.

Question 11

What Is Residential Proxy?

Accepted Answer

Residential Proxy (RP) is a proxy service that proxies users' web requests through IP addresses assigned by Internet Service Providers (ISPs) for home broadband networks. These IP addresses are used by regular home users and therefore appear to be internet connections from real homes.

Question 12

Advantages of Residential Proxy

Accepted Answer

The common advantages of residential proxies in usage scenarios are security, anonymity, reliability and speed. Three of these usage scenarios are listed below.

1. Market research and competitive analysis

Businesses often need to monitor competitors' websites, product pricing, and marketing activities in order to adjust their strategies in a timely manner.

Reasons for using residential proxies:

Bypass Geographic Restrictions: Enterprises can use residential IP addresses from different regions to access content that is only visible in specific regions for global market research.

Prevent blocking: Residential proxies' IP addresses come from real home networks and are less likely to be blocked by target websites, thus allowing for ongoing data collection.

Simulate real user behaviour: Residential proxies can effectively simulate the access behaviour of ordinary consumers, ensuring that the data obtained is consistent with the experience of real users.

2. Ad verification

Advertisers and ad proxies need to ensure that ads are displayed as expected in different regions and on different devices to prevent ad fraud and misplacement.

Reasons for using residential proxies:

Geo-location simulation: By using residential IP addresses from different regions, ads are verified to be displayed in each target market.

Device Simulation: Residential proxies can simulate the web access environment of an average home user, ensuring that ads are displayed on home web devices.

Prevent detection and blocking: Using residential IP addresses to access the advertisement delivery platform is not easy to be detected as abnormal behaviour, effectively avoiding account blocking.

3. Access to restricted content and services

Users may not be able to access certain content or services, such as streaming platforms, news sites or social media, due to geolocation restrictions or IP blocking.

Reasons for using residential proxies:

Bypassing geo-blocking: Using a residential IP address from the target region allows you to bypass geo-restrictions and access restricted content.

Privacy protection: Residential proxies provide high anonymity to protect user privacy and prevent tracking.

Stable Access: The high stability of residential proxy IP addresses ensures continuous access to restricted services without interruption.

These usage scenarios demonstrate the importance and utility of residential proxies in different applications, helping users and organisations achieve their goals while protecting privacy and ensuring access stability.

Question 13

What Protocols Does Proxylite Support

Accepted Answer

The proxylite server supports all necessary working protocols: HTTP, SOCKS5. We will provide you with the relevant data after your payment.

Question 14

How Many Threads/Connections Can Your Proxy Use at the Same Time

Accepted Answer

Our proxies run as stable as possible for a variety of purposes. Currently, it is critical for many people to use a proxy server on multiple devices for many people. We don't limit users, but creating a large number of threads on a single proxy can lead to slowdowns. On this basis, to make the proxy work perfectly, we recommend using it on no more than 3 devices.

Question 15

How Often Are the Proxies Updated

Accepted Answer

We try to update our ip pool as often as possible for our customers. This applies to subnet counts and country/region lists.

Question 16

How Long Will I Receive the Proxies After Payment

Accepted Answer

You will receive the proxies automatically after payment. If they do not appear on your User Center dashboard, please contact our customer support.

Question 17

What Is the Speed of the Proxy

Accepted Answer

Residential Rotating: Unlimited Bandwidth

Static: Can reach 20mbps

1. High-speed connection

Proxylite proxy servers are optimized to provide high-speed connections to ensure that you enjoy a smooth Internet experience while using them. Our servers are located in multiple locations around the world and are able to intelligently select the best path to reduce latency and increase transmission speeds.

2. Bandwidth Support

Each proxy node is equipped with high bandwidth support, suitable for a variety of high-traffic application scenarios, such as video streaming, online gaming, data downloading and uploading. The specific bandwidth varies depending on the package selected and server location, usually between 10Mbps and 1Gbps.

3. Low Latency

We choose proxy nodes as close as possible to the user and the target website to reduce latency and improve response speed. The average latency is usually between tens of milliseconds to hundreds of milliseconds, depending on the physical distance and network conditions.

4. Intelligent Routing

Proxylite uses intelligent routing technology to dynamically adjust network paths to avoid congestion and ensure stable and high-speed connections at different times.

5. Speed Optimization Suggestions

We also provide users with some speed optimization suggestions, such as choosing the server node closest to you, ensuring a stable local network environment, and closing other bandwidth-consuming applications to maximize proxy speed.

Question 18

What Formats Does the Proxy Support?

Accepted Answer

Our proxy support:HTTP/socks5.

Question 19

Why Should I Use a Proxy

Accepted Answer

1.Privacy Protection

Using a proxy server hides your real IP address, protects your privacy and the anonymity of your online activities from being traced.

2. Access to restricted content

Proxy servers can bypass geographic restrictions and help you access blocked websites and services. For example, through a proxy server, you can access content that is not accessible in your country or region.

3. Improved Security

Proxy servers add a layer of protection between you and the Internet, reducing the risk of malicious attacks. They can filter malicious websites and content to enhance online security.

4. Accelerates Internet Connectivity

With intelligent routing and caching technologies, proxy servers can optimize the speed of your Internet connection, especially when visiting overseas websites, significantly improving loading speed and stability.

5. Manage network traffic

For enterprise users, proxy servers can help manage and monitor network traffic, ensure the rational use of bandwidth resources, and improve overall network efficiency.

6.Data collection and analysis

Proxy servers can be used for network data collection and analysis, providing support for market research and competitor analysis. Through the proxy, you can simulate user behavior in different regions and obtain more comprehensive data.

By choosing Proxylite proxy service, you will enjoy a stable, efficient, and secure proxy experience that meets your multiple online needs. We are committed to providing you with the highest quality IP proxy services to ensure that your online activities are unimpeded.

Question 20

About the Refund Policy

Accepted Answer

At Proxylite, we want to make sure you are satisfied with our service, so we will provide refunds to customers who cancel their subscription within 14 days of the original payment transaction, as long as the following conditions are met:

‍

Our refunds are only for new users who purchase proxies from our customer service

Your active subscription bandwidth usage must be less than 1GB

Unlimited data plans are not refundable

Static residential plans are not refundable, you can contact our customer service staff for a free IP change.

Customers who paid with cryptocurrency are not refundable.

Question 21

Can Steam Be Accessed Via Proxy

Accepted Answer

Yes, you can access Steam through our proxy.

Question 22

Which Sites Are Suitable to Use IPv6 Proxy

Accepted Answer

IPv6 protocol proxy can only be used for sites that support IPv6 protocol, such as Instagram, Facebook, YouTube, Google and other sites that support IPv6 protocol. (Note: ProxyLite does not support IPv6)

Payment Questions